SING YOUR RAINBOW -- The power of personal narrative
(first presented at American Mensa Conference, July 2012) ENGAGE -- Creating a First Impression that Makes an Impression (developed for Customer Service at the Texas Rangers Ballpark in Arlington)
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THE FIVE STEP SPEECH WRITING PROCESS -- a favorite at Toastmasters Learning Institute classes
CUSTOMER SERVICE THAT SHINES -- whether your job is inbound call center or on-your-feet retail, your customers rely on you for guidance, consistency, and empathy!
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